• Address: Austin, TX 78708 (map)
• Date Posted: 09/17/09
• Job Type: Full-time

Looking for a great career opportunity? Then look no further! ChaseSource is currently seeking professional customer service representatives for a temp to hire opportunity in the North Austin area starting October 15th.

This position is responsible for interacting with customers to provide and process information in response to inquiries, concerns and requests about services.
Main Job Tasks and Responsibilities
* deal directly with customers telephone,
* respond promptly to customer inquiries
* handle and resolve customer complaints
* obtain and evaluate all relevant information to handle inquiries and complaints
* perform customer verifications
* process orders, forms, applications and requests
* direct requests and unresolved issues to the designated resource
* manage customers' account information
* keep records of customer interactions and transactions
* record details of inquiries, comments and complaints
* record details of actions taken
* manage administration
* communicate and coordinate with internal departments
* follow up on customer interactions
Education and Experience
* High school diploma, general education degree or equivalent (will be verified)
* knowledge of customer service principles and practices
* knowledge of relevant computer applications
* ability to type
* knowledge of administrative procedures
* numeric, oral and written language applications
* customer service experience
* Be able to pass a background check (no felonies or misdemeanors)
Key Competencies
* interpersonal skills
* communication skills - verbal and written
* listening skills
* problem analysis and problem-solving
* attention to detail and accuracy
* data collection and ordering
* customer service orientation
* adaptability
* initiative
* stress tolerance

Please send your cover letter, resume, and 3 professional references to Lisa Marie at lalvarez@chasesource.com. Please title the subject line as “Customer Service Jobs in Austin, TX.” You may also fax resumes to 713-874-5825.